Spa Policies
Due to high demand for appointments coupled with a significant increase in no-shows, cancellations without adequate notice, and late clients, we are implementing new policies at Nail Spa. These policies are to ensure that we may hope to accommodate all our clients into an increasingly busy schedule and provide our clients with services in a timely manner.
Cancellation Policy
Cancelling appointments without adequate notice results in businesses losing the opportunity to fill that appointment slot with appointments for other clients wishing to receive service(s). For the benefit and respect of our clients and staff, booking appointments through Boulevard or Nail Spa Elmsford (email, social media or over the phone) will be subject to the following policies regarding cancellation:
Any client who fails to cancel/reschedules an appointment without contacting Nail Spa Elmsford with at least 12 hours notice will be considered a “Late Cancellation” and subject to a fee equal to 50% of the cost of the scheduled service(s) for said appointment.
Any client who fails to show up for an appointment without contacting Nail Spa Elmsford will be considered a “No Show” and subject to a fee equal to 100 % of the cost of the scheduled service(s) for said appointment.
Any client who fails to show up for an appointment without contacting Nail Spa Elmsford a second time will no longer be allowed to schedule appointments with us and will only be seen as a “walk-in”.
Appointments booked the same day of service(s) may be cancelled/rescheduled with at least 1 hour notice without penalty. Any appointments meeting this criteria that are cancelled/rescheduled with less than 1 hour notice will be subject to a fee equal to 25% of the cost of the scheduled service(s) for said appointment.
Confirmation messages (text and email) are sent to clients 2 hours & 48 hours prior to the appointment start time and when the appointment is booked. We feel that this gives clients more than enough time to cancel/reschedule an appointment if necessary and not be subject to the above fees.
Punctuality Policy
We ask that all clients arrive on time or preferably 5 minutes prior to their appointment start time. Late arrivals mean delayed service completions. If you arrive late, you effectively make every client who arrives after you receive their services late for that day. Out of respect for our staffs’ and other clients’ time, we are implementing the following policies regarding punctuality:
Any client arriving at least 15 minutes late for an appointment without contacting Nail Spa Elmsford will forfeit their originally scheduled appointment and be treated instead as a “walk-in”. “Walk-in” clients are seen on a first come first serve basis by the next available nail tech. If a client's tardiness coupled with a lack of nail tech availability results in the client having to cancel and/or reschedule their appointment, the client will be treated as a “late cancellation” and subject to a fee equal to 50% of the cost of the scheduled service(s) for said appointment.
Please understand that we are implementing these policies for our clients' benefit. It is unfair to have clients who arrive on time wait for services because a client prior to them arrived late.
We understand that life happens. In the event of unforeseen events beyond your control that arise after booking which make it impracticable or illegal to show up for an appointment, please email us at info@nailspaelmsford.com about the situation and we will speak with you personally.
Thank you,
NAIL SPA
* If you have any questions please feel free to email us or give us a ring!